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Knowledgebase
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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Categories
 Problems Sending and Receiving (7) |
Server Settings (4) |
Spam Configuration (3) |
Articles
 Blackberry Service Login PagesWhen you go to your mobile providers shop and sign up to the "Blackberry Service" usually... Views: 3 |
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Can you ping our mail server address? In terms of troubleshooting, doing a "PING" can confirm a couple of useful things:1. Will... Views: 8 |
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How can I check if I am using the right username and password For security reasons, we do not store changes to your passwords, therefore the only way to... Views: 10 |
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How do I check my email online? If you wanted to check your mail on the go via a web browser, then we offer a secure method of... Views: 2 |
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How do I whitelist senders so they bypass my spam filtering? If someone has been sending you emails for a long period and suddenly they dont come through... Views: 5 |
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How to telnet to our mailtrust mail servers Telnet is a more advanced utility used to determine if certain ports are open or reachable. You... Views: 9 |
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I am having problems sending/receiving mail from my email account If you are reading this, then its most likely you are receiving an error in your email programme... Views: 20 |
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People are sending me email and I am just not getting them to my inbox You are reading this kb article because either:1) someone has said they sent you an email and... Views: 10 |
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Setting up the Blackberry to receive emails You are reading this page because you have logged into your online blackberry service from your... Views: 3 |
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What is my smtp and pop server address? The following servers and ports are used to send and receive emails via our mail servers.... Views: 189 |
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What ports do I use for my email? The Mailtrust Enterprise Mail Service supports regular ports as well as SSL ports.We also support... Views: 163 |
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[Spam] in the Subject Line Quite often the spam filters will filter an email from a legitimate sender through to your spam... Views: 9 |