Sep 16th Saturday 16th of September 2017 - scheduled maintenance reboot for musk.hsws.com

The servr was rebooted as per the schedule and server was back online within 3 minutes. We have checked the status update of the kernel care system now and it seems to be operting nicely now. We now receive the following message [root@musk ~]#  /usr/bin/kcarectl --updateKernel is safe NOTE: The monitor musk.hsws.com (136.243.135.200) is ... Read More »

Sep 16th Saturday 16th of September 2017 - murray.hsws.com - Unexpected Reboot for Updates

Around 1230PM CET the muray server went offline for no reason, however within minutes we initiated a soft reboot and server cam online shortly after. This is a Windows 2012R2 server so not entirely sure why this offline event occured however the server has been up for over a year with no reboots and is now operting as usual. We will investigate ... Read More »

Sep 7th Thursday 7th of September 2017 - scheduled maintenance reboot for musk.hsws.com

This post is further to our email to all related clients on 6th of Septemaber giving notice of a few minutes downtime today due to some security patches for this server. 2003hrs CET - Server has been sent a hard reboot in order to apply cloudlinux patches and lernal patches. Currently awaiting for server to come back online. 2008hrs CET - Server ... Read More »

May 29th Monday 29th of May 2017 - Server Not responding musk.hsws.com

0900AM CET -  We have just receive some uptime alerts showing the server not responding to ping so are investigating.  0901AM CET - Cannot connect with server so requesting reboot. 0908AM CET - Server not respondoing to soft reboot. Have now initiated a hardware reboot. Hardware reboots usually take some extra time to initiate so will keep ... Read More »

May 20th Saturday 20th of May 2017 - Reboot on musk.hsws.com for kernel care

1006AM CET - yesterday we have noticed that the cloud linux kernel care updating is not working as expected so have been advised by cloudlinux.com to apply kernel.modules_disabled=0 to the /etc/sysctl.conf file and restart the server. 1009AM CET - Server is back online and are checking the update status of the kernel and appears to be a ... Read More »

Mar 29th Wednesday 29th of March 2017 - Out Of Space Error on musk.hsws.com

1556CET - I received an alert saying the http service was down. Upon inspection I could see that the server space was maxed at 100%. This is strange because in the morning report the server usage was at 37%, so within a few hours the space usage had crept up 63%. The issue is affecting all web sites as no additional data can be written to the ... Read More »

Mar 28th Tuesday 28th of March 2017 - musk.hsws.com - premature end of script errors after reboot

0140CET - Restarted server due to some patches and small changes and noticable overuse of swap files due to high memeory usage. 0144CET - Server back online but sites not responding due to internal server error being shown, Apache error logs show "premature end of script". Usually this is a permissions error. Also, CPU is through the ... Read More »

Feb 17th Friday 17th of February 2017 - issue with musk.hsws.com (No space left on device: AH00023)

0646 CET - Our uptime system has picked up that the the http service is not responding. Upon inspection we are getting an error: [No space left on device: AH00023: Couldn't create the ssl-stapling mutex]. Although SSH, WHM and in fact there is still plenty of space left on the device we are investigating the issue and involving cpanel support ... Read More »

Jan 30th Monday 29/30th of January 2017 - issue with mack.hsws.com (possible kpage scenario)

1132PM CET - uptime robot monitoring system has informed us of mysql service not being accesible. 1134PM CET - data centre internal monitoring system has sent automated message saying that mack is not responding to mysql requests. ticket XFP-295-53970 created by datacentre. 1148PM  CET - uptime robot monitoring system has informed us of httpd ... Read More »

Jan 9th Monday 9th of January 2017 - Issues with Spamhaus

15:18 CET - Unfortunately we have been alerted that our mail server ip for Mailtrust email is currently listed on Spamhaus. We have alerted the data center to the issue and they are working to ressolve it. We apologise for any inconvenience in the meantime.