Wednesday 29th of March 2017 - Out Of Space Error on musk.hsws.com

1556CET - I received an alert saying the http service was down. Upon inspection I could see that the server space was maxed at 100%. This is strange because in the morning report the server usage was at 37%, so within a few hours the space usage had crept up 63%. The issue is affecting all web sites as no additional data can be written to the ... Read More »

29th Mar 2017
Tuesday 28th of March 2017 - musk.hsws.com - premature end of script errors after reboot

0140CET - Restarted server due to some patches and small changes and noticable overuse of swap files due to high memeory usage. 0144CET - Server back online but sites not responding due to internal server error being shown, Apache error logs show "premature end of script". Usually this is a permissions error. Also, CPU is through the ... Read More »

28th Mar 2017
Friday 17th of February 2017 - issue with musk.hsws.com (No space left on device: AH00023)

0646 CET - Our uptime system has picked up that the the http service is not responding. Upon inspection we are getting an error: [No space left on device: AH00023: Couldn't create the ssl-stapling mutex]. Although SSH, WHM and in fact there is still plenty of space left on the device we are investigating the issue and involving cpanel support ... Read More »

17th Feb 2017
Monday 29/30th of January 2017 - issue with mack.hsws.com (possible kpage scenario)

1132PM CET - uptime robot monitoring system has informed us of mysql service not being accesible. 1134PM CET - data centre internal monitoring system has sent automated message saying that mack is not responding to mysql requests. ticket XFP-295-53970 created by datacentre. 1148PM  CET - uptime robot monitoring system has informed us of httpd ... Read More »

30th Jan 2017
Monday 9th of January 2017 - Issues with Spamhaus

15:18 CET - Unfortunately we have been alerted that our mail server ip for Mailtrust email is currently listed on Spamhaus. We have alerted the data center to the issue and they are working to ressolve it. We apologise for any inconvenience in the meantime.

9th Jan 2017
ICANN Policy on Domain Transfers

You are reading this article as you want to transfer a .com/net/org domain name name to another registrar. On December 1, 2016, ICANN enacted a new domain registration transfer policy preventing domains from being transferred within 60 days of WhoIS registrant changes.We will now be unable to transfer domain registration to a different registrar ... Read More »

20th Dec 2016
Free, Automated SSL Forever for our clients

It is my pleasure to announce that we can now offer our clients free SSL certificates with all of our cpanel accounts. The SSL will work on the main domain, subdomains, add on domains and parked domains. In short, what does this mean?If you were previously paying for a Unique IP and an SSL certificate for your web site, then those annual fees are ... Read More »

17th Nov 2016
Friday 14th of October - Issues with Mailtrust Webmail System

1610CET - We are aware of an issue that is affecting access to Webmail and OWA (Outlook Web Access). Uses may experience latency or errors when attempting to access their email accounts using the Webmail portal. In the meantime, users may connect via email clients and mobile devices to retrieve email.Our team is actively investigating the issue. ... Read More »

14th Oct 2016
Tuesday 6th of September 2016 - Mailtrust Connectivity Issues

11:54 AM EDT - 09/05/16 - There are no further updates at this time. We expect the restore process to last for an extended period of time.  We will provide further updates as they become available.   09:26 PM EDT - 09/04/16 - We are actively engaged in restoring recent mail data for all affected users.  This process is expected to ... Read More »

6th Sep 2016
Thursday 1st of Septmeber - Mailtrust Connectivity Issues

13:16CET - We are aware of and investigating an issue with connectivity to one of our datacenters. Some users may experience password prompts and lack of connectivity to their mailboxes in both webmail and external email clients during this disruption. Incoming mail delivery is not known to be affected at this time. The team is working hard to ... Read More »

1st Sep 2016