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 Auto Folder Cleanup

My email account keeps getting full. How do I auto delete emails?You are reading this becasue you...

 Backup Policy for Email

Email is backed up at 6pm CST on a per account basis allowing the email administrator for a...

 Blackberry Service Login Pages

When you go to your mobile providers shop and sign up to the "Blackberry Service" usually...

 Can you ping our mail server address?

In terms of troubleshooting, doing a "PING" can confirm a couple of useful things:1. Will...

 Configure iPhone to Store Sent Messages on Server

When I send a message from my iPhone, the sent message does not appear on the server.You have an...

 DKIM

You are reading this article as you would like to know more about DKIM (Domain Keys Identified...

 Email from the last X days is missing in webmail

I have checked my webmail account and there are emails from the last X days mising! Where are...

 Emails Missing in My Inbox

You are reading this article becasue you have opended the inbox on your email client and emails...

 GMT vs London Time in Webmail System

  In the webmail, the GMT time is not showing the correct time and is off by 1 hour. Why?If you...

 How can I check if I am using the right username and password

For security reasons, we do not store changes to your passwords, therefore the only way to...

 How do I check my email online with webmail?

If you wanted to check your mail on the go via a web browser rather than a computer based email...

 How do I whitelist senders so they bypass my spam filtering?

You are reading this article becasue someone has sent you an email and its ended up in your spam...

 How to change your email password

You are reading this page becasue you want to know how to change your email passwordFirstly,...

 How to download teamviewer

 How to report spam

I have received a spam email to my inbox. What do I do to report it?The Mailtrust spam filtering...

 How to set up SMTP Authentication in Outlook Express

I am getting some errors when sending email in Outlook Express.If you get one of the following...

 How to telnet to our mailtrust mail servers

Telnet is a more advanced utility used to determine if certain ports are open or reachable. You...

 I am having problems sending/receiving mail from my email account

If you are reading this, then its most likely you are receiving an error in your email programme...

 I have forgotten my Admin Login Details

How do I get my Rackspace/Mailtrust Admin Details?To retrieve your details for the email...

 I have lost my password to my email or I need a password reset

How do I retrieve my password for my email account or get my password changed?Firstly, losing or...

 Mailbox has exceeded quota (Mailbox Full)

You are reading this article becasue you have exceeded your mailbox allowance of 25GB and can no...

 Moving to Mailtrust

How do I start using the Mailtrust Mail Servers?You are reading this article because you...

 People are sending me email and I am just not getting them to my inbox

You are reading this kb article because either:1) someone has said they sent you an email and...

 Setting up the Blackberry to receive emails

You are reading this page because you have logged into your online blackberry service from your...

 Teamviewer Remote Technical Support

You are reading this page because you are experiencing a technical issue and our team would like...

 Unknown Error Bootstrap with when using webmail

I am getting an error about BOOTSTRAP in my Mailtrust webmail when clicking the reply buttonThis...

 Webmail Login Page is not Working

The webmail login page is not appearing, I am getting "page not found" error.To view the current...

 What is my smtp and imap/pop server address?

The following servers and ports are used to send and receive emails via our mail servers. Note...

 [Spam] in the Subject Line

On occasion the spam filters will filter an email from a legitimate sender through to your spam...