Complaints Policy

If you would like to submit a complaint or inquire about a dispute, please send an email to

Our team immediately acknowledges every submission.

We will investigate and work to resolve the issue as quickly as possible.

Please keep in mind:

- Requests are answered based on the issue, concern or inquiry.
- Your message will be evaluated for merit and acted on where appropriate.
- We will work with you via email unless further communication is required.
- We strive to resolve these types of complaints as quickly as possible.

Escalation process for .uk domain complaints

If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here:

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