Connecting External Mail Account with IMAP inside Zoho CRM (Not Zoho Mail)

You are reading this article because you have an email account with us and want to configure the mail account inside your Zoho CRM in order to be able to sync emails between Zoho and your email server.

NOTE: Zoho MAIL and Zoho CRM are two seperate products which are not connected in any way when you use an external email domain. You must use Zoho CRM to take full advantage of the email syncing between your email address and the Zoho system.

The basics are:

1. Login to
2. Click on the Settings icon in the top right hand side
3. Click Setup
4. Select Channel > Email
5. Add your credentials
6. Click update button
7. You will then be ready for the NEXT STEP >



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