Articles

 Can you ping our mail server address?

In terms of troubleshooting, doing a "PING" can confirm a couple of useful things:1. Will...

 Change the Send/Receive Schedule in Outlook

You are reading this article because your Outlook is only updating your inbox every 30 minutes...

 DKIM

You are reading this article as you would like to know more about DKIM (Domain Keys Identified...

 Getting Error 0x800cce on Windows 10

You are reading this article because you are using Windows 10 and are trying to setup your email...

 How can I check if I am using the right username and password

For security reasons, we do not store changes to your passwords, therefore the only way to...

 How can i tell if I am using POP or IMAP email protocol in Outlook?

You are reading this article as we have asked you to tell us if you are using IMAP or POP in your...

 How to Check Your SPF Records

How do I check the SPF records for my domain?What is SPF? SPF is short for Sender Policy...

 How to fix slow Outlook IMAP folder synchronization issues

You are reading this article because your Outlook email software is taking a long time to sync...

 How to set up SMTP Authentication in Outlook Express

I am getting some errors when sending email in Outlook Express.If you get one of the following...

 How to telnet to our mailtrust mail servers

Telnet is a more advanced utility used to determine if certain ports are open or reachable. You...

 I am having problems sending/receiving mail from my email account

If you are reading this, then its most likely you are receiving an error in your email programme...

 I have a blackberry and I am receiving some emails but not others

I seem to be receiving some emails on my blackberry but not others.Probably what is happening is...

 MailTrust Account disabled due to Violation of Terms

You are reading this article becasue you have been informed that your MailTrust account has been...

 People are sending me email and I am just not getting them to my inbox

You are reading this kb article because either:1) someone has said they sent you an email and...

 People are telling me the emails I am sending to them are either not being received or going to their spam

You are reading this article because you are sending out emails but the recipients are saying...

 Unknown Error Bootstrap with when using webmail

I am getting an error about BOOTSTRAP in my Mailtrust webmail when clicking the reply buttonThis...

 What is my smtp and imap/pop server address?

The following servers and ports are used to send and receive emails via our mail servers. Note...