What happens when my web hosting expires?

I did not renew or did not want to renew my web hosting, whats happened to my files?

When you contract hosting with us, you have full unrestricted access to your files via cpanel or ftp.

This means that if you know that you are moving to another host before the renewal date of your web hosting contract, then you should also know that you should take a copy of your files before the renewal date.

Upon the expiration date of your web hosting your account is shutdown and all files are removed from the web server and are no longer accessible to you.

Yes, but how do I get a copy of my files AFTER the expiry Date?
During your web hosting contract we regularly take backups of your files (see backup policy for web hosting) so we are "usually" able to recover a copy of your files from the backup servers.

However of course there is a small admin fee of €50 for recovery as we need to do the following:

1. Locate and verify the backup files
2. Move the backup to an ftp server
3. Create ftp access for you
4. Send ftp details to you
5. Disable ftp after 14 days

To request backup files from us and to verify that we do have the files, please send an email to support@123marbella.com
 

  • 9 Users Found This Useful
Was this answer helpful?

Related Articles

What DNS Nameservers should I use?

For your hosting at 123 Marbella, please use the following nameservers.NS1.HSWS.COM -...

FTP Security

There are computer viruses spreading via the internet all the time, which once affecting a...

What happens when a domain name expires?

What happens if I forget to renew and my domain expires?  When a domain expires through us,...

90 Day Warranty

When we design a web site for you or perform some kind of works on your web site or software,...

What is Fantastico?

What is fantastico and what does it do?Fantastico is a script installer system installed on your...