FTP is not working

FTP is not working, why?

There could be a few reasons for this, please read carefully.

1. You cannot access FTP using cpanel login details
If you are trying to ftp into your account using cpanel login details, then you will get errors because this method of ftp is blocked for securoty reasons. You have to login to cpanel and create an ftp account. Creating ftp account is very easy in cpanel, if you do not know how, please ask us and we will create one for you.

2. My ftp software its not even connecting to the host
In this case, possibly you have been blocked from accessing the server dues to some kind of "illegal" access, such as trying to login with wrong details. You see, in order to protect your data, our server will block any ip that tries to access with wrong details more than 5 times.

If you are blocked, you need to:

a. Send us your ip address to support@123marbella.com, we will then unblock you.
b. To get your ip, go to www.iphchicken.com

3. I have created ftp account but there are no files when I login
Probbaly when you created the ftp account, you specified a subfolder that the ftp should have access to. This means that when you login with your ftp software, it will appear that there are no files. If you want to allow root folder login for your ftp account, then follow the example in the screenshot below.

4. I need to create ROOT ftp access to my account
If you need ftp access to the root of your account, ie: the folders ABOVE the web folders, then you need to simply put a backslash in the directory field when creating the new ftp account. See the screenshot below on how to enable root access for your new ftp account.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

What DNS Nameservers should I use?

For your hosting at 123 Marbella, please use the following nameservers.NS1.HSWS.COM -...

FTP Security

There are computer viruses spreading via the internet all the time, which once affecting a...

What is Fantastico?

What is fantastico and what does it do?Fantastico is a script installer system installed on your...

How do I install Wordpress?

If you would like to start using the highly popular wordpress cms and blog software on your web...

Policy in Event of Server Failures

For email servers, we utilise a completely separate network outside of the 123 Marbella Network...