How can I check if I am using the right username and password

For security reasons, we do not store changes to your passwords, therefore the only way to confirm if your password is correct is to test it via the webmail login page.

Go to and select the "secure webmail login" link from the top of the page.

When you are at the login page, enter your username (which is your email address) and your password.

If you can login then you know your username and password is valid.

If you get an error, then either:

1. your username or password is not correct
2. you have webmail access disabled for your account (which is not unusal)

In the event that you get an error and you really dont know your password, then please initiate a live support chat via and we will try and reset your password for you.

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