Do you really need a WordPress support contract?
For most businesses, their online presence is usually the first point of contact for their clients, so making sure that your site is updated with fresh content, bug free and accessible is one of prime importance.
WordPress requires regular maintenance in the form of security updates or plugin updates as soon as they are released.
Whilst in many cases its possible to simply click the update button and the update works, but for those times that the site breaks you will need specialist technical help which can cost hundreds of euros a time.
Also, when you need advice or help with something on wordpress, then you need someone who knows what they are doing and to guide you.
Sure, like plumbing, you can figure it out yourself eventually after spending hours of researching online and reading books, but why waste your own valuable time when we can do it for you on request.
YOU FOCUS ON WHAT YOU DO BEST AND WE WILL HANDLE THE REST!
From €149 per month, per site*, we offer you:
- Expedited response times
- 2 hours of support per month**
- WordPress updates
- Plugin updates
- Adding of content
- Daily Offsite backups
- Free staging site
- Security and hack repair
- Uptime monitoring
- Site speed monitoring
- Code help
- Outage help
- Webmaster help
- Speed optimisation help
- Premium plugins
* Bulk discounts for additional sites will apply.
** If every month you keep going over the limit we will discuss with you and decide if you need more time added to your subscription.
Frequently asked Questions
- Is the subscription monthy?
You will be billed on the first calendar day of each month by credit card and the contract is renewed automatically each month until cancelled.
- Is there a cancellation period?
Yes. We require 30 days cancellation notice.
- How many sites can I have under my subscription?
The price listed on this page is for one wordpress website. This price is for standalone wordpress web sites, not wordpress multi site or sites with woocommerce. If you have a wordpress multi site, please contact us for a quote.
- I have a woocommerce site, is the price still €149?
Woocommerce, whilst an excellent plugin, requires a little extra maintenance and care so we charge an additional €85 per month for sites with woocommerce.
- If my site gets hacked, am I covered?
Yes. We will perform regular scanning of your site to prevent a hack occurring but in the event your site does actually get hacked, then we will fix the issue and if it reoccurs we will keep fixing it until it’s resolved.
- Where do you store my backups and how many backups do you do?
If your host allows it, we will perform daily, nightly backups in the early hours of the morning when your server is quietest. These backups are stored in our off site server array in Germany which is specifically for backups. We will keep at least 14 days backup for you.
- What does the 2 hours of support include?
Pretty much anything you want. When we do something on your site we will email you with how long it took us to do. Things like automated backups and site monitoring are not counted as time used. If you ask for something which we feel is beyond what the contract includes, we will be up front and tell you.
Here is some of the custom things we have done for clients under the subscription.
- Sort out google analytics
- Liaise with their PPC providers
- Fix alignment issues on the site
- Add products to their site
- Add new content to their site
- Create photo galleries
- Speed optimisation
- Showing client how to upload images
- Resizing images
- Speak to hosting providers
- If I phone you, is this counted in the support time?
It’s really at our discretion. Usually we don’t count it, but we prefer emails, so if you do phone us and keep us hung up on the phone for 20 minutes, then probably, we will count that as support time. Email is by far the best communication medium however we do understand that “sometimes” it’s not possible to relay things in writing.