Why do you need a wordpress maintenance package?
For most businesses, their online presence is usually the first point of contact for their clients, so making sure that your site is bug free and accessible is one of prime importance.
WordPress or really any web site software, requires regular maintenance in the form of security updates or plugin updates. In many cases its possible to simply click the update button and the update works, but for those times that the site breaks you will need specialist help which can cost hundreds of euros a time.
Also, when you need advice or help with something on wordpress, then you need someone who knows what they are doing. Sure, like plumbing, you can figure it out yourself eventually after spending hours of researching online and reading books, but why waste your own valuable time when we can do it for you.
YOU FOCUS ON WHAT YOU DO BEST AND WE WILL HANDLE THE REST!
Our €149 per month package includes:
- WordPress updates
- Plugin updates
- Daily Offsite backups
- Security and hack repair
- Uptime monitoring
- Code help
- Outage help
- Site speed monitoring & speed optimisation help
- 2 hours of support per month
- 30 minute (or faster) response time
Frequently asked questions
Is the maintenance per month?
You will be billed on the first calendar day of each month and the contract is renewed automatically each month until cancelled.
Is there a cancellation period?
Yes. We require 30 days cancellation notice.
If my site gets hacked, am I covered?
Yes. We will perform regular scanning of your site to prevent a hack occurring but in the event your site does actually get hacked, then we will fix the issue and if it reoccurs we will keep fixing it until it’s resolved.
Where do you store my backups and how many backups do you do?
If your host allows it, we will perform daily, nightly backups in the early hours of the morning when your server is quietest. These backups are stored in our off site server array in Germany which is specifically for backups. We will keep at least 14 days backup for you.
What does the 2 hours of support include?
Pretty much anything you want. When we do something on your site we will email you with how long it took us to do. Things like automated backups and site monitoring are not counted as time used. If you ask for something which we feel is beyond what the contract includes, we will be up front and tell you.
If I phone you, is this counted in the support time?
It’s really at our discretion. Usually we don’t count it, but we prefer emails, so if you do phone us and keep us hung up on the phone for 20 minutes, then probably, we will count that as support time. Email is by far the best communication medium however we do understand that “sometimes” it’s not possible to relay things in writing.